Shipping policy
SHIPPING Q&A
U.S. SHIPPING METHODS, ESTIMATED ARRIVAL TIMES & COSTS
Please allow 3-5 Business days to process your order due to additional precautions our fulfillment center is taking.
| Destination | Shipping Method & Estimated Arrival | Cost |
|---|---|---|
| 48 Contiguous States | Standard OVER $100 (2-8 business days) |
FREE |
| Standard UNDER $100 (2-8 business days) |
$7.99 | |
| Express (2 business days) |
$20 | |
| Next Business Day (on orders placed before 12 pm PT) |
$30 | |
| Hawaii & Alaska | Standard (1-4 business days) |
$25 |
| APO, FPO & DPO Addresses | Standard OVER $100 (2-8 business days) |
FREE |
| Standard UNDER $100 (2-8 business days) |
$7.99 | |
| Puerto Rico | Express (2 business days) |
$30 |
| U.S. Virgin Islands | Express (2-3 business days) |
$30 |
| All Other U.S. Territories | Basic SurePost (up to 8 weeks) |
$10 |
KAIA DUBLIN ships to P.O. boxes in the 48 to US. At this time, we do not ship to P.O. boxes in Alaska, Hawaii, Puerto Rico, the U.S. Virgin Islands and U.S. Territories other than Guam and Saipan.
SHIPPING RESTRICTIONS
Orders containing fragrances and nail polish may only be shipped within the 48 contiguous states via ground delivery. Fragrance and nail polish delivery to P.O. boxes is unavailable.
U.S. SHIPPING FAQS
Q: How long do Pre-Sale items take to ship?
A: Pre-Sale items will be shipped in 10-15 business USPS products and packages may require additional 5 days to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
Q: Which carriers do you use?
A: We use UPS or a combination of UPS and USPS. Shipments to P.O. boxes are delivered by USPS only.
Q: How do I track my order?
A: Once your order ships, we'll send you an email that contains tracking info and links.
Please note it may take up to 24-48 hours for tracking information to appear. Still have questions? Please contact us via email at sales.kaiadublin@gmail.com and we'll be happy to assist you.
Q: Do I have to sign for my package?
A: All orders over $500 and any order delivered to a business address require signatures. Sometimes a signature may be required for orders under $500, at the discretion of the UPS driver.
Q: Can I ship to different addresses in the same order?
A: Sorry, we don't offer multiple-address shipping within one order.
Q: Do you offer weekend delivery?
A: Packages delivered by USPS might arrive on a Saturday. All other packages are delivered Monday through Friday only.
Q: What if my order doesn't arrive?
A: If, after following up with UPS, you're still not satisfied, please contact us via email at sales.kaiadublin@gmail.com, and we'll be happy to assist you.